SOiL Organic Aromatherapy
Refunds & Return Policy
Applies to www.soiloils.com and its country-specific subdomains.
At SOiL Organic Aromatherapy, we are committed to delivering high-quality organic wellness products through our trusted network of global distribution partners. The purpose of this website – www.soiloils.com – is to guide you to the correct shopping destination based on your location.
1. No Direct Purchases via www.soiloils.com
Please note that www.soiloils.com does not facilitate direct purchases. Instead, visitors are directed to a country-specific subdomain (e.g. za.soiloils.com for South Africa, uk.soiloils.com for the United Kingdom, etc.), where purchases can be made through the relevant authorised distributor.
2. Country-Specific Returns & Refunds
Each local SOiL distributor manages its own ecommerce platform, and therefore:
- All purchases, cancellations, returns, exchanges, and refunds are handled exclusively by the distributor in the selected country.
- Each distributor may operate under different local regulations and will have its own Returns & Refunds Policy.
- We encourage all customers to review the specific policy provided on the subdomain from which they made their purchase.
3. If You Have a Product Issue
If you received:
- A damaged,
- Defective, or
- Incorrect item,
please contact the support team of the subdomain (country site) where you placed your order. They will guide you through the process in line with their own return and exchange terms.
4. Need Help?
If you are unsure which country site you purchased from, or you need help identifying the appropriate distributor, feel free to reach out:
enquiries@soiloils.com
www.soiloils.com
We’re happy to assist in connecting you with the correct team.
We thank you for choosing SOiL Organic Aromatherapy and look forward to supporting your wellness journey – wherever you are in the world.